Sonitrol is above all a service organization. Our confidence in our systems and the people behind them is backed by a true Commitment to Service. We know of no other security company offering to stand behind their products and service in this manner. The four key points of this commitment are:
- • SATISFACTION GUARANTEE
During the first six months of installation of your Sonitrol audio intrusion detection system, if you are dissatisfied for any reason, Sonitrol will neatly remove our equipment from your premises and refund your installation fee – no questions asked. We truly believe that the best way to "think about it" is to evaluate our system first-hand.
- • SERVICE GUARANTEE
If your audio intrusion detection system requires emergency service, Sonitrol guarantees the arrival of a service technician, on-site, within four hours. If a technician is not onsite within four hours we will pay you $50.00.
- • FALSE ALARM GUARANTEE
If you receive a fine for a false alarm that was dispatched in error by Sonitrol and caused solely by Sonitrol's audio detection system and not by your personnel, the telephone company or an Act of God, Sonitrol will pay the fine.
- • PERFORMANCE WARRANTY
If you experience a break-in, and Sonitrol fails to dispatch the authorities, and you have a loss, Sonitrol will pay up to $5000 of that loss. Of course, you have insurance to cover unfortunate events, but at least Sonitrol has “skin in the game,” every single night, with every Sonitrol-protected facility that has a qualifying Sonitrol audio intrusion detection system. Does your security company protect you with the same vested interest?
Security with a Sound Advantage: Alarm Verification
Sonitrol provides businesses with a single source of integrated, state-of-the-art security solutions for intrusion, video, access and fire, all backed with professional monitoring by experienced, trained personnel.
Our technology sets us apart. The ability to verify an alarm event in real time gives Sonitrol unrivaled credibility with local law enforcement. That is a key advantage as a growing number of municipalities pass Verified Response regulations requiring verification that an intrusion is actually taking place before police will dispatch personnel to the site.
Sonitrol has the best apprehension rate in the industry - and the fewest dispatches for false alarms. In fact, in January 2006, Lehman Brothers named Sonitrol "the leading alarm verification company." And our integrated components allow us to customize a solution that can expand easily as your needs grow.
A Heritage of Technical Innovation
The company known today for detecting burglars had its roots in pest control of a different sort in the late 1950s.
Robert Baxter, of Anderson, Indiana, installed microphones within the walls of a building to listen for termites and pinpoint their location. Baxter invented other sound-related devices, too. On June 16, 1960, he incorporated “Sonitrol”, from the words sound and control, to manufacture and market his innovations.
• Law Enforcement Legacy
In 1963, Baxter met Al Cronk, a local police officer who owned an alarm company. Cronk was frustrated with systems that seemed to let the perpetrators get away. He hired Baxter, the inventor, to develop new ideas for the alarm company. Baxter responded with the audio sensor, and Sonitrol was born as a security company.
• Success Spreads
Today, Sonitrol provides tailored local service in approximately 180 cities throughout the United States and Canada. Now the third largest commercial security company in North America, Sonitrol is the clear leader in verified electronic security.